Front Desk Attendant
Audrey's Farmhouse Audrey's Farmhouse Wallkill, NY Wallkill, NY Part-time Part-time $20 - $22 an hour $20 - $22 an hour 19 hours ago 19 hours ago 19 hours ago Audrey's Farmhouse is a boutique hospitality group with multiple event and lodging properties across the Hudson Valley.
We are currently looking for a part-time seasonal Front Desk Attendant to join our spectacular, hardworking, and fast growing team! Job Overview:
Greets guests and performs a variety of hospitality and administrative tasks to ensure the smooth operation of guest services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay.
Responsibilities:
Represents the company and brand in a professional manner.
Maintains friendly, professional, and outgoing demeanor.
Performs guest check-in and check-out tasks Takes reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
Answers phones and emails in a professional manner exhibiting superior customer service Processes customer and guest payments.
Resolves customer issues and complaints.
Refers customers and guests to management when necessary.
Provide guests with information on the area, restaurant and outing recommendations.
Maintains a thorough knowledge of room types, operations and facilities.
Maintains a detailed knowledge about the hotel's services and hours of operations.
Ensures that common areas (exterior and interior) are clean and presentable at all times Communicates with internal departments to ensure prompt responses to guests' needs Maintains constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them Report any accidents or injuries to senior management staff immediately Report anything considered a health and safety hazard Is flexible at all times in order to cover the unexpected needs of the venue Performs other miscellaneous clerical duties as necessary Reports directly to the Guest Services Manager Experience /
Qualifications:
1
years experience in hospitality or similar customer service role Enthusiasm for the hustle tempo of a hospitality environment Excellent written and verbal communication skills Must be detail oriented with a high sense of urgency Ability to multitask and work under pressure, as well as follow up in a timely manner Ability to work respectfully as a member of a team Ability to work given schedule, arrive on time and ready to work Weekend availability required Familiarity with Google Suite and Microsoft Office Familiarity with Innroad booking platform Software preferred but not required (training to be provided) Job Type:
Part-time Pay:
$20.
00 - $22.
00 per hour Schedule:
Weekend availability Application Question(s):
Do you have reliable transportation? Do you have weekend availability? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are currently looking for a part-time seasonal Front Desk Attendant to join our spectacular, hardworking, and fast growing team! Job Overview:
Greets guests and performs a variety of hospitality and administrative tasks to ensure the smooth operation of guest services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay.
Responsibilities:
Represents the company and brand in a professional manner.
Maintains friendly, professional, and outgoing demeanor.
Performs guest check-in and check-out tasks Takes reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
Answers phones and emails in a professional manner exhibiting superior customer service Processes customer and guest payments.
Resolves customer issues and complaints.
Refers customers and guests to management when necessary.
Provide guests with information on the area, restaurant and outing recommendations.
Maintains a thorough knowledge of room types, operations and facilities.
Maintains a detailed knowledge about the hotel's services and hours of operations.
Ensures that common areas (exterior and interior) are clean and presentable at all times Communicates with internal departments to ensure prompt responses to guests' needs Maintains constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them Report any accidents or injuries to senior management staff immediately Report anything considered a health and safety hazard Is flexible at all times in order to cover the unexpected needs of the venue Performs other miscellaneous clerical duties as necessary Reports directly to the Guest Services Manager Experience /
Qualifications:
1
years experience in hospitality or similar customer service role Enthusiasm for the hustle tempo of a hospitality environment Excellent written and verbal communication skills Must be detail oriented with a high sense of urgency Ability to multitask and work under pressure, as well as follow up in a timely manner Ability to work respectfully as a member of a team Ability to work given schedule, arrive on time and ready to work Weekend availability required Familiarity with Google Suite and Microsoft Office Familiarity with Innroad booking platform Software preferred but not required (training to be provided) Job Type:
Part-time Pay:
$20.
00 - $22.
00 per hour Schedule:
Weekend availability Application Question(s):
Do you have reliable transportation? Do you have weekend availability? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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